There are no extra charges for shipping but, according to current regulations regarding extra-EU shipments, packages may be subject to payment of customs duties.
It is the direct responsibility of the country’s own customs to assess the amount of tax to be paid, should there be a need.

Switzerland: all product categories on Heritage & Wines can be sold and shipped.

Orders placed Friday through Sunday will be processed on the next business day. We don’t ship from Friday to Sunday to ensure maximum freshness of the products at all times and avoid parcels sitting idle during days when couriers do not transit.

We ship to the following countries: Italy, Austria, Switzerland, Belgium, Bulgaria, Czech Republic, Hungary, Monaco, Portugal, France, Germany, Luxembourg, Netherlands, Spain, Serbia, Croatia, Denmark, Finland, Greece, Ireland, Sweden, Slovakia, Poland, Romania, Lithuania, Estonia, Latvia, and Slovenia.

If your country is not on the list but you would like to order our products, you can email contact@heritageandwines.com and we will arrange dedicated shipping.

All orders are processed in 24H (from receipt of payment and order confirmation) Monday through Friday.

Delivery times to Europe are calculated based on your request, but we have contracts with wine shops in different countries, and you can receive wine in your country on the day of purchase. Check this option before purchasing or order delivery.

Shipments to other EU or non-European destinations are contracted to FedEx.
For more information about shipping, please have a look at this page.

Of course, we will never leave you alone. If you experience any difficulties in receiving your order, you can send a report to contact@heritageandwines.com.

Our Customer Success team will intervene and monitor the shipment until your order is delivered correctly.

All orders are shipped from our main headquarters located in Montelimar, France. We have a warehouse stocked with the products featured on Heritage & Wines. We personally take care of every step of your order: from preparing the order, packing the products to shipping.

We do not include any paper invoice inside the package, and there are no prices on the products themselves. The order summary is sent digitally by email so as to reduce unwarranted paper consumption.

You can modify your order or communicate special requests by responding to the order confirmation email. The moment the status of your order changes from “received” to “processed,” no further changes can be made.

You will receive an email with a link to track your shipment in real time as soon as the courier picks up your order. It is possible that the initial information regarding the movement of the shipment will take a few hours to update based on the courier’s schedule.

All orders are processed within 24H after payment is received and the order is confirmed. We ship all orders Monday through Thursday.

Orders placed Friday through Sunday will be processed on the next business day.
We do not ship from Friday to Sunday to always ensure maximum freshness of the Delights, avoiding parcels sitting idle during days when couriers do not transit.

The reasons why an order is cancelled may be: insufficient credit on the card linked to the payment, exceeding the payment time limit, technical or systematic errors.

Should your order be cancelled due to any of the above reasons or for unjustified reasons, you can send a report to contact@heritageandwines.com. Our Customer Success Team will disclose the anomaly that occurred and assist you in completing the order.

In case of broken, damaged or wrong products, you can send us a report (attaching photos) to contact@heritageandwines.com within 7 days from the date of receiving the package. Our Customer Success Team will take care of you and propose the most appropriate solution.

In case of missing products, you can send a report to contact@heritageandwines.com our Team will promptly conduct a check and propose the most relevant solution. If you fail to notify us within 7 days of receiving the package, reports will no longer be considered.

You can complete your order by Credit Card (Visa, Mastercard and), Stripe, Paypal, Bank Transfer. All payments are protected by innovative security systems. For more in-depth information, you can visit the Customers page.

No, we do not accept cash on delivery. To find out the payment methods accepted by Heritage & Wines, please visit the Customers page.

Of course! On the Checkout page, you must select the “Are you a business?” field and release your business information, such as company name and VAT number. If you forget to request an invoice when processing your order, you can always send a request to contact@heritageandwines.com within 5 days of order confirmation.

Of course it is! When you complete your order, remember to request an invoice and enter all billing address details including the full VAT number. Within 5 days of your order, you will receive the invoice, by email, issued for the gross amount of your order, without VAT, according to current EU rules and regulations.

Do not hesitate to request the invoice by email at contact@heritageandwines.com

Refunds are made to the payment method used to complete the order. Refunds on Stripe and Paypal are visible instantly. Refunds on credit/debit cards or bank transfers may take 7 to 10 days to be visible on your statement.

Our Customer Success team will always be at your disposal should you wish to make a report about a product you are not satisfied with or request a return of your order.

Please contact contact@heritageandwines.com as soon as you can.

Wine bottles are placed inside inflatable containers to protect them from any bumps that might occur during transit.

The tips on how to store your delicacies, are really simple and can make all the difference in preserving product quality. Cured Meat and cheeses can be kept in a vacuum seal until you decide to eat them. Once opened, fresh cheeses should be stored on the coldest shelf of the refrigerator, while, the least cold shelf, is ideal for aged cheeses. Cured meats should also be stored in the least cold part of the refrigerator.

Read our guide with tips for proper storage of cheeses and cured meats.

Each product featured on Heritage & Wines contains specific information about its weight and/or quantity contained within the package. For some products, the reported weight refers to an approximate range. All of our products are prepared by hand, and cutting is also done manually-this is why weight variations may occur for the same product.

When preparing the order, our Logistics Team weighs each product to ensure that the actual weight corresponds to the weight communicated in the product sheet. If the product weighs less than the communicated weight, we will refund the weight difference directly to the payment method used to complete the order.

Absolutely, all vegan products are tagged with the #vegan tag visible right from the product preview. All products with the #vegan tag are collected within the collection dedicated to vegan products. None of the products in the Vegan Collection contain ingredients of animal origin.

Certainly, we do not want to exclude anyone on our journey to discover Italian and French artisanal delights. All gluten-free products are marked with the #gluten-free tag visible right from the product preview. None of the products in the Gluten-Free Collection contain gluten in their ingredients and are produced with machines dedicated exclusively to processing gluten-free products.

If you are an artisan producer delicacies, then you are in the right place. You can send us a presentation by email to contact@heritageandwines.com. Our sales team will carefully evaluate your proposal and contact you as soon as possible.

Absolutely!

You can write an email to contact@heritageandwines.com to submit your specific request. We have a dedicated catalogue for holiday gifts, incentives or company rewards. We are also available to create customized baskets for your company.

You can contact us by email. For any inquiries regarding products, ordering, shipping, to request a B2B price list and special requests, you can write an email to: contact@heritageandwines.com.

To introduce us to your production business, you can write an e-mail to: contact@heritageandwines.com. To send us your application, you can write an e-mail to: contact@heritageandwines.com.

Our customer service is available between 9:30 a.m. and 5:30 p.m., Monday through Friday, holidays excluded.

To sign up for our newsletters easily and directly, type your email. Through the newsletters, you will always be the first to find out about news and special offers.

At the bottom of each newsletter, you will find the possibility to unsubscribe from the mailing list in a simple and direct way. Otherwise, you can signal such a request by sending an email to contact@heritageandwines.com. Our Customer Success Team will personally take care of removing your contact from our newsletters. Should you wish to unsubscribe from our newsletters, we hope that we will still see you soon.