customers: preparing, Shipping & payment
Mission
to bring the traditional products from our land to your home in the best possible way
We use only the highest quality materials for your shipments and all the love and passion for our work. Below, you’ll find the shipping costs, the countries we ship to and how we prepare your orders
Montelimar, France
All orders are prepared and shipped from our warehouse in Montelimar, in France
World shipping
We ship to the following countries:
Italy
Austria
Switzerland
Belgium
Czech Republic
Hungary
Monaco
Portugal
France
Luxembourg
Netherlands
Spain
Serbia
Croatia
Denmark
Finland
Greece
Ireland
Sweden
Slovakia
Poland
Romania
Latvia
Estonia
Lithuania
Slovenia
Cyprus
Malta
Germany
*If you don’t see your country (or a remote island) on the list above but you would like to order some of our products, please send us an email at contact@heritageandwines.com and we’ll arrange shipping.
assembling the product
After we receive the order (and the payment has been confirmed), we prepare the shipment in 24h and then we pass it to the major couriers for delivery, which will take 2-3 business days. We ship with DHL, TNT (FedEx).
Please note: If you make an order during the weekend (as well as holidays), we will wait until the next working day to prepare the shipment for delivery. Please, when making the order, leave an address where you are certain to be at the time of delivery, otherwise, the shipment will be brought to a collection center
Delivery time
Delivery times are estimates and depend on the transit times of the courier.We are not responsible for the delays caused by the couriers in case of important events (strikes, holidays, bad weather, shipping peaks). We are responsible for packing goods securely and minimizing delays. All non-EU orders may be subject to customs fees.
Please note: Kindly note that for islands (excluding UK and Ireland) a surcharge may be applied directly by the courier, so please check the courier website or contact our team by writing an email to contact@heritageandwines.com.
How do we ship food
We’d like to remind you that all the products we sell are seasoned or aged, therefore according to the latest regulations, they do not need to be transported at 0-4°C.
However, for added security, we ship food in thermal bags, which together with dry ice will keep the products fresh. Most of the products here, especially cheeses, are vacuum-sealed, so it’s even more assured that they will be fresh upon arrival.
Thermal bags are the industry standard for shipping food worldwide.
Thermal bags will then be put in cardboard boxes and then sealed.In the case of large orders, more packages will be added to the same shipment – it will, of course, be counted as 1 shipment even though there are more packages.
However, for added security, we ship food in thermal bags, which together with dry ice will keep the products fresh. Most of the products here, especially cheeses, are vacuum-sealed, so it’s even more assured that they will be fresh upon arrival.
Thermal bags are the industry standard for shipping food worldwide.
Thermal bags will then be put in cardboard boxes and then sealed.In the case of large orders, more packages will be added to the same shipment – it will, of course, be counted as 1 shipment even though there are more packages.
How do we ship bottles
We use inflatable plastic bags to protect the bottles during transport. They are efficient and provide outstanding protection
Payment
You can safely pay on Heritage & Wines, using the following methods:
Credit card
We strictly respect all security standards to ensure you can safely use your card
Paypal
Pay easily and safely online with your email and password. You don’t need to type your credit card number or other personal datas. And you also have the full protection offered by PayPal on your purchase
F.A.Q.
There are no extra charges for shipping but, according to current regulations regarding extra-EU shipments, packages may be subject to payment of customs duties.
It is the direct responsibility of the country’s own customs to assess the amount of tax to be paid, should there be a need.
Switzerland: all product categories on Heritage & Wines can be sold and shipped.
United Kingdom: according to the new rules imposed by Brexit, we can no longer sell and ship products belonging to the categories “Cured Meats” and “Cheeses”.
For more information, visit the Shipping page.
Orders placed Friday through Sunday will be processed on the next business day. We don’t ship from Friday to Sunday to ensure maximum freshness of the products at all times and avoid parcels sitting idle during days when couriers do not transit.
It is the direct responsibility of the country’s own customs to assess the amount of tax to be paid, should there be a need.
Switzerland: all product categories on Heritage & Wines can be sold and shipped.
United Kingdom: according to the new rules imposed by Brexit, we can no longer sell and ship products belonging to the categories “Cured Meats” and “Cheeses”.
For more information, visit the Shipping page.
Orders placed Friday through Sunday will be processed on the next business day. We don’t ship from Friday to Sunday to ensure maximum freshness of the products at all times and avoid parcels sitting idle during days when couriers do not transit.
We ship to the following countries: Italy, Austria, Switzerland, Belgium, Bulgaria, Czech Republic, Hungary, Monaco, Portugal, France, Germany, Luxembourg, Netherlands, Spain, Serbia, Croatia, Denmark, Finland, Greece, Ireland, Sweden, Slovakia, Poland, Romania, Lithuania, Estonia, Latvia, and Slovenia.
If your country is not on the list but you would like to order our products, you can email contact@heritageandwines.com and we will arrange dedicated shipping.
If your country is not on the list but you would like to order our products, you can email contact@heritageandwines.com and we will arrange dedicated shipping.
All orders are processed in 24H (from receipt of payment and order confirmation) Monday through Thursday.
Delivery times for Europe take 48/72h.
To find out specific transit times for each country, please consult the table on the Shipping page.
Delivery times for Europe take 48/72h.
To find out specific transit times for each country, please consult the table on the Shipping page.
Shipments to other EU or non-European destinations are contracted to DHL.
For more information about shipping, please have a look at this page.
For more information about shipping, please have a look at this page.
The email with the link to track the shipment in real time is automatically sent when the courier picks up the package.
If you do not receive this email, please first check your Spam folder. If it still is nowhere to be found, you can write a report to contact@heritageandwines.com. Our Customer Success Team will send you the link, as soon as possible, so you can track the shipment of your order.
If you do not receive this email, please first check your Spam folder. If it still is nowhere to be found, you can write a report to contact@heritageandwines.com. Our Customer Success Team will send you the link, as soon as possible, so you can track the shipment of your order.
Of course, we will never leave you alone. If you experience any difficulties in receiving your order, you can send a report to contact@heritageandwines.com.
Our Customer Success team will intervene and monitor the shipment until your order is delivered correctly.
Our Customer Success team will intervene and monitor the shipment until your order is delivered correctly.
All orders are shipped from our main headquarters located in Montelimar, France. We have a warehouse stocked with the products featured on Heritage & Wines. We personally take care of every step of your order: from preparing the order, packing the products to shipping.
We do not include any paper invoice inside the package, and there are no prices on the products themselves. The order summary is sent digitally by email so as to reduce unwarranted paper consumption.
Yes, we’d be happy to include a personalized card!
During checkout, in the “Do you have special requests?” field you can write the personalized dedication. Our logistics team will take care of handwriting the dedication on our Heritage & Wines cards.
During checkout, in the “Do you have special requests?” field you can write the personalized dedication. Our logistics team will take care of handwriting the dedication on our Heritage & Wines cards.
You can modify your order or communicate special requests by responding to the order confirmation email. The moment the status of your order changes from “received” to “processed,” no further changes can be made.
You will receive an email with a link to track your shipment in real time as soon as the courier picks up your order. It is possible that the initial information regarding the movement of the shipment will take a few hours to update based on the courier’s schedule.
All orders are processed within 24H after payment is received and the order is confirmed. We ship all orders Monday through Thursday.
Orders placed Friday through Sunday will be processed on the next business day.
We do not ship from Friday to Sunday to always ensure maximum freshness of the Delights, avoiding parcels sitting idle during days when couriers do not transit.
Orders placed Friday through Sunday will be processed on the next business day.
We do not ship from Friday to Sunday to always ensure maximum freshness of the Delights, avoiding parcels sitting idle during days when couriers do not transit.
The reasons why an order is cancelled may be: insufficient credit on the card linked to the payment, exceeding the payment time limit, technical or systematic errors.
Should your order be cancelled due to any of the above reasons or for unjustified reasons, you can send a report to contact@heritageandwines.com. Our Customer Success Team will disclose the anomaly that occurred and assist you in completing the order.
Should your order be cancelled due to any of the above reasons or for unjustified reasons, you can send a report to contact@heritageandwines.com. Our Customer Success Team will disclose the anomaly that occurred and assist you in completing the order.
In case of broken, damaged or wrong products, you can send us a report (attaching photos) to contact@heritageandwines.com within 7 days from the date of receiving the package. Our Customer Success Team will take care of you and propose the most appropriate solution.
In case of missing products, you can send a report to contact@heritageandwines.com our Team will promptly conduct a check and propose the most relevant solution. If you fail to notify us within 7 days of receiving the package, reports will no longer be considered.
In case of missing products, you can send a report to contact@heritageandwines.com our Team will promptly conduct a check and propose the most relevant solution. If you fail to notify us within 7 days of receiving the package, reports will no longer be considered.
You can complete your order by Credit Card (Visa, Mastercard and), Paypal, Bank Transfer. All payments are protected by innovative security systems. For more in-depth information, you can visit the Customers page.
No, we do not accept cash on delivery. To find out the payment methods accepted by Heritage & Wines, please visit the Customers page.
Of course! On the Checkout page, you must select the “Are you a business?” field and release your business information, such as company name and VAT number. If you forget to request an invoice when processing your order, you can always send a request to contact@heritageandwines.com within 5 days of order confirmation.
Of course it is! When you complete your order, remember to request an invoice and enter all billing address details including the full VAT number. Within 5 days of your order, you will receive the invoice, by email, issued for the gross amount of your order, without VAT, according to current EU rules and regulations.
Do not hesitate to request the invoice by email at contact@heritageandwines.com
Do not hesitate to request the invoice by email at contact@heritageandwines.com
Refunds are made to the payment method used to complete the order. Refunds on Paypal are visible instantly. Refunds on credit/debit cards or bank transfers may take 7 to 10 days to be visible on your statement.
Our Customer Success team will always be at your disposal should you wish to make a report about a product you are not satisfied with or request a return of your order. Products that are part of the category “Cheese,” “Cold Cured Meats,” and all canned fish are not accepted as returns, since their delicate nature makes them susceptible to possible risks of deterioration in repeated transportation. However, if there is an issue with the products, refunds can be considered.
Please contact contact@heritageandwines.com as soon as you can. For all other types of products, you can write to contact@heritageandwines.com and you will be supported to solve your specific request.
Please contact contact@heritageandwines.com as soon as you can. For all other types of products, you can write to contact@heritageandwines.com and you will be supported to solve your specific request.
Wine bottles are placed inside inflatable containers to protect them from any bumps that might occur during transit.
The tips on how to store your delicacies, are really simple and can make all the difference in preserving product quality. Cured Meat and cheeses can be kept in a vacuum seal until you decide to eat them. Once opened, fresh cheeses should be stored on the coldest shelf of the refrigerator, while, the least cold shelf, is ideal for aged cheeses. Cured meats should also be stored in the least cold part of the refrigerator.
Read our guide with tips for proper storage of cheeses and cured meats.
Read our guide with tips for proper storage of cheeses and cured meats.
Each product featured on Heritage & Wines contains specific information about its weight and/or quantity contained within the package. For some products, the reported weight refers to an approximate range. All of our products are prepared by hand, and cutting is also done manually-this is why weight variations may occur for the same product.
When preparing the order, our Logistics Team weighs each product to ensure that the actual weight corresponds to the weight communicated in the product sheet. If the product weighs less than the communicated weight, we will refund the weight difference directly to the payment method used to complete the order.
When preparing the order, our Logistics Team weighs each product to ensure that the actual weight corresponds to the weight communicated in the product sheet. If the product weighs less than the communicated weight, we will refund the weight difference directly to the payment method used to complete the order.
Absolutely, all vegan products are tagged with the #vegan tag visible right from the product preview. All products with the #vegan tag are collected within the collection dedicated to vegan products. None of the products in the Vegan Collection contain ingredients of animal origin.
Certainly, we do not want to exclude anyone on our journey to discover Italian and French artisanal delights. All gluten-free products are marked with the #gluten-free tag visible right from the product preview. None of the products in the Gluten-Free Collection contain gluten in their ingredients and are produced with machines dedicated exclusively to processing gluten-free products.
If you are an artisan producer delicacies, then you are in the right place. You can send us a presentation by email to contact@heritageandwines.com. Our sales team will carefully evaluate your proposal and contact you as soon as possible.
Absolutely!
You can write an email to contact@heritageandwines.com to submit your specific request. We have a dedicated catalogue for holiday gifts, incentives or company rewards. We are also available to create customized baskets for your company.
You can write an email to contact@heritageandwines.com to submit your specific request. We have a dedicated catalogue for holiday gifts, incentives or company rewards. We are also available to create customized baskets for your company.
You can contact us by email. For any inquiries regarding products, ordering, shipping, to request a B2B price list and special requests, you can write an email to: contact@heritageandwines.com.
To introduce us to your production business, you can write an e-mail to: contact@heritageandwines.com. To send us your application, you can write an e-mail to: contact@heritageandwines.com.
Our customer service is available between 9:30 a.m. and 5:30 p.m., Monday through Friday, holidays excluded.
To introduce us to your production business, you can write an e-mail to: contact@heritageandwines.com. To send us your application, you can write an e-mail to: contact@heritageandwines.com.
Our customer service is available between 9:30 a.m. and 5:30 p.m., Monday through Friday, holidays excluded.
If you are having difficulty accessing your personal Heritage & Wines account or if you are unable to reset your password, please write to contact@heritageandwines.com. We will help you solve the technical problem or send you a temporary password to access your account.
To sign up for our newsletters easily and directly, type your email. Through the newsletters, you will always be the first to find out about news and special offers.
At the bottom of each newsletter, you will find the possibility to unsubscribe from the mailing list in a simple and direct way. Otherwise, you can signal such a request by sending an email to contact@heritageandwines.com. Our Customer Success Team will personally take care of removing your contact from our newsletters. Should you wish to unsubscribe from our newsletters, we hope that we will still see you soon.